Returns & Refund Policy

Last updated: 2 October 2026

Vyre wants you to be happy with your purchase. If you have an issue with your order, please contact us and we will do our best to resolve it.

1. Your Legal Rights

Nothing in this policy affects your statutory rights as a consumer.

For online purchases, UK consumer protection rules generally provide consumers with a 14-day period in which they can cancel a distance contract after receiving the goods, subject to applicable exceptions and conditions.

If you wish to cancel an order under your statutory cancellation rights, please contact us within the applicable cancellation period.

2. How to Request a Return

To request a return or cancellation, contact:

vyrejewels@gmail.com

Please include:

• Your full name

• Order number

• The item you purchased

• The reason for contacting us

• Any relevant photographs, where applicable

We will provide instructions where a return is required.

3. Damaged or Faulty Items

If your item arrives damaged, defective or otherwise does not conform to the contract, please contact us as soon as reasonably possible.

Please provide photographs or videos showing the issue where possible. This helps us investigate the problem with our fulfilment partner.

Depending on the circumstances and your legal rights, we may offer a replacement, repair, refund or another appropriate remedy.

4. Change of Mind

Where applicable, customers exercising their statutory cancellation rights must notify us within the applicable cancellation period.

Returned goods should be handled only as much as necessary to establish their nature, characteristics and functionality.

Where legally permitted, we may take account of any reduction in the value of goods resulting from handling beyond what is necessary to inspect them.

5. Refunds

Where you are entitled to a refund, we will process it in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method unless otherwise agreed or required by law.

6. Non-Returnable Items

Certain items may be excluded from cancellation rights where a statutory exception applies.

If an exception applies to a particular product, this will be communicated where required.

7. Contact

For questions about returns, cancellations or refunds:

Email: vyrejewels@gmail.com

Vyre is owned and operated by BF Ecom LTD, Scotland, United Kingdom.